Frequently Asked Questions
Everything you need to know about our clean beauty standards and services.
Are your products truly natural and cruelty-free?
Yes, every product we stock undergoes a rigorous screening process to ensure it is free from harmful toxins, ethically sourced, and 100% cruelty-free.
How long will it take for my order to arrive?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days, while express shipping arrives within 1-3 business days.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer international shipping?
Currently, we ship to selected countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How can I track my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.